Return & Exchange Policy
At Laviss, we want you to be completely satisfied with your purchase. If your order isn't quite right, we are here to help.
Pre-Printed Return Label & How to Start a Return
Requesting a return is fast and simple:
1. Log in: Open your order confirmation email and click "View your order", or go directly to laviss.fi and log in using your email address.
2. Submit Request: On your order page, click Return and select the items you wish to send back.
3. Return Label: We will send the return label to you via email. It can be printed on a paper and attach to the parcel.
- You can print the label on paper and attach it to the parcel.
- If you do not have a printer, simply write the 7-digit activation code above the barcode (Aktivointikoodi in Finnish) clearly on the parcel and key in the code at the parcel locker when sending.
4. Pack Your Items: Reuse the original packaging (if resealable) or use any suitable box or envelope. Seal it securely with standard tape.
Lost your confirmation email? Visit laviss.fi, click "Log in", and enter your email address — we'll send you a password-free login link.
Eligibility & EU 14-Day Return Window
Under European Union regulations, customers located within the European Union (EU) have the right to return items within 14 days of parcel delivery. Laviss reserves the right of final decision on all return and refund requests upon inspecting the returned goods and verifying shipping timestamp evidence.
Timelines: The 14-day window begins on the delivery date confirmed via the carrier's tracking page.
Condition: Returned items must be unused, in original condition, and packed securely.
International Orders: Orders shipped outside the European Union (EU) are final sale and not eligible for return or exchange.
Return Shipping & Refunds
Shipping Fees: Original shipping costs are non-refundable. The original shipping fee paid for your order will be deducted from your final refund amount.
Processing Time: Once your return parcel is received and inspected by our warehouse, your refund will be issued to your original payment method.
Tracking: Delivery and receipt dates are verified using the carrier's official tracking system.
Damaged or Incorrect Items
If you received a defective, damaged, or incorrect item, please contact us immediately so we can resolve it for you right away.
Contact Us
Questions? Reach out to our support team:
Email: info@laviss.fi